Collection, Posting & Delivery Information

COLLECTION:-

You can place a order for Collection in 24 hours from our online shop to be collected from times within 10am to 6pm. Some products might not available within 24 Hours but will contact you as soon as we receive your order and let you know.

You can only nominate someone else to collect your order NOTE TO :- Newens | The Original Maids of Honour Text box in your Shopping Cart.

Please bring the following items with you: 

1. Proof of purchase - a copy of your Order Number Confirmation Email or Sales Receipt.
2. If you selected the option for someone else to collect the goods on your behalf, they must present your proof of purchase, as well as their own photo ID (passport or photo driving licence only). 

Your order will be held at our shop for on that day you requested to pick up.
We will send you a reminder by Telephone or Email if you haven't picked it up .

 

POSTING:-

We currently ship to the UK only, using Royal Mail First Class Post & Signed For depending on what product. If your purchase is made before 1pm, Monday – Friday, your purchase should be shipped the same day. If purchased after 1pm, it will be shipped the following business day. Royal Mail state they aim for it to arrive to deliver next working day for signed for and 1st class 2 to 3 business days.  Purchases made after 1pm on a Friday or any time on a Saturday or Sunday should be shipped on the following Monday (Tuesday if the Monday is a Bank Holiday).

 

DELIVERY:-

If you would like to order goods for delivery orders over £100 are delivered
free of charge locally (within 3 miles of the shop in Kew).

We also arrange use other courier companies for deliveries and Post further afield 3 miles of the shop in Kew.