Collection, Posting & Food Courier Information *

WE ONLY SHIP UK MAINLAND STANDARD NEXT DAY SHIPPING
On Tuesday | Wednesday | Thursday | Friday 

THERE IS NO SHIPPING ON PUBLIC BANK HOLIDAYS

WE DO NOT SHIP TO SCOTTISH HIGHLANDS, IRELAND, NORTHERN IRELAND AND OFFSHORE LISTED BELOW

Northern Ireland, Dublin & Dublin County, Eire, Isle of Man, Isles of Scilly, Isle of Wight.

Scottish Highlands, Mainland, Borders – Postcodes
AB41, AB51-52, FK17-21, IV1-20, IV25, IV30-37, IV63, PA21-35, PAZ7- | 39, РН15-26, РН32, РН49-50 | ABD3-36, DD8, DD9, DG, TD2-3, AB37-38, AB42-45, AB53-56, IV21-24, IV26-28, IV40, IV52-54, KW1-14, RAZ6, PA40, PH30-31, PH3-341 & PA80

Scottish Offshore
HS1-9, IV41-51, IV55-56, CA27-28, KW15-17, PA20, PA41 - PH42-44, ZE1-3

Channel Islands
Jersey, Guernsey, Alderney, Herm & Sark

FOOD DELIVERY INFORMATION 

Our packaging is chilled using special cooling packs, and is then fully Protected. We would recommend refrigerating your items as soon as you do receive it to ensure it remains in the tastiest possible condition.

We deliver Tuesday - Friday. Your Items will always be picked and packed on the day of dispatch (and we always use a next day service). This means your items is getting to you as fresh as possible.

We currently only deliver to UK addresses.

APC DELIVERY / POSTING

We use APC next day delivery for our Food. You will receive a 4 hour delivery window on the day of delivery, and an option to confirm or change your safe place instructions.

Our deliveries do not require a signature, so the courier will need clear instructions on where to leave your Items if nobody is going to be in. APC will not attempt a re-delivery, so it is essential that you leave safe place instructions when you order in the note box.

You will also be given the option to confirm or change these instructions via a text and email once the delivery has been despatched. Therefore, you must leave a mobile telephone number and an email address for the recipient. No telephone or email addresses, or any personal information, will be used for anything other than tracking updates and notifications. 

If you prefer, we can deliver to your work place / office if you will not be in that day .

We are unable to offer any refunds if your Items does not arrive with you on time if you have failed to provide safe place instructions, a mobile telephone number and an email address for tracking updates and notifications. 

COLLECTION:-

You can place a order for Collection in 24 hours from our online shop to be collected from times within 10am to 6pm. Some products might not available within 24 Hours but will contact you as soon as we receive your order and let you know.

You can only nominate someone else to collect your order NOTE TO :- Newens | The Original Maids of Honour Text box in your Shopping Cart.

Please bring the following items with you: 

1. Proof of purchase - a copy of your Order Number Confirmation Email or Sales Receipt.
2. If you selected the option for someone else to collect the goods on your behalf, they must present your proof of purchase, as well as their own photo ID (passport or photo driving licence only). 

Your order will be held at our shop for on that day you requested to pick up.
We will send you a reminder by Telephone or Email if you haven't picked it up .

 
GIFT VOUCHER POSTING

We currently ship to the UK only, using Royal Mail First Class Post & Signed For depending on what product. If your purchase is made before 1pm, Monday – Friday, your purchase should be shipped the same day. If purchased after 1pm, it will be shipped the following business day. Royal Mail state they aim for it to arrive to deliver next working day for signed for and 1st class 2 to 3 business days.  Purchases made after 1pm on a Friday or any time on a Saturday or Sunday should be shipped on the following Monday (Tuesday if the Monday is a Bank Holiday).

FOR LOCAL DELIVERY OPTIONS
We use courier companies for deliveries and post further afield on request. 

UNFORTUNATELY, WE DO NOT SHIP TO SCOTTISH HIGHLANDS, IRELAND, NORTHERN IRELAND AND OFFSHORE Please Click here for more information